Terms & Conditions

How a piece begins

• Aura Session. Your paid design session, held virtually. We learn the occasion, your direction and your budget, then present the ways your piece can be made.
• Aura Measurements. Taken with us, or by you with our guided instructions.
• Design approval. Before production starts, you approve your design in writing (text or email counts): silhouette, fabric, color, construction tier and timeline. Your approved design is the standard your finished piece is held to.
• Changes after approval may affect price and timeline. We quote any change before we make it.

Measurements you provide

• We review every measurement and flag any that look out of range before cutting.
• Once you confirm your measurements, your piece is built to them. Adjustments needed because a confirmed measurement was off are handled as alterations. A full remake for that reason is quoted separately.

Color and fabric

• Screens and photos show color differently. Fabric approved from a photo can read slightly different in person. Natural variation in shade, texture and pattern placement is part of fabric, not a defect.

Timeline and delivery

• Your production timeline is confirmed with your design approval.
• For event pieces, our standard is a finished piece in your hands no less than two hours before your event.
• Accelerated timelines are available at an added rate, quoted before you approve.
• If we can’t meet a date we promised, we tell you as soon as we know and give you a new date. You choose: keep your order on the new date, or cancel for a full refund of everything you’ve paid.
• Late measurements, approvals or payments move the timeline with them.

Cancellations

• You cancel before production begins: your deposit is kept, and nothing more is owed.
• You cancel after production begins: your deposit is kept, and documented materials, labor and sourcing costs beyond what your deposit covers are owed. No refund is issued.
• We cancel: you receive a full refund of all payments, including your deposit.

If something isn’t right

• Tell us in writing (text or email, with photos) within 7 business days of delivery. Return the piece in its delivered condition so we can inspect it.
• Verified defect in craftsmanship (construction, stitching or material integrity that isn’t part of your approved design): we repair it at no cost, or issue a partial refund less materials and labor already rendered.
• Significant difference from your approved design (silhouette, fabric or structure, verified against your approval): we remake the piece, or issue a partial or full refund after review.
• Missed delivery date: a new date or a full refund, your choice, as described under Timeline and delivery.

A piece that needs a fit adjustment is not a defective piece. Alterations are not grounds for a refund.

Weddings and groups

• Each person’s piece is its own order, and whoever pays for a piece is responsible for its balance.
• Every member of the party works to the same measurement and approval deadlines. A late member can move their own delivery date or require an accelerated timeline rate.

Your first alteration

• Complimentary when requested within 14 days of delivery, as long as your measurements haven’t changed since your final fitting.

Further alterations

• Billed at standard alteration rates, based on the work needed and quoted before we begin.
• Alterations needed because your measurements changed after your final fitting are billed at standard rates.

Where alterations happen

• At our home base location, shared when your fitting is scheduled.
• On-site or traveling service is available only when a travel fee was included in your original order.

Garments we didn’t make

• When Aura Services alters a garment made elsewhere, we work with care. We can’t be responsible for weaknesses already present in its fabric or construction.

Alterations are not grounds for a refund. A piece that needs a minor adjustment is not a defective piece.

Standard pieces

• Exchange or store credit within 14 days of delivery. Pieces must be unworn, unwashed and in original packaging with tags attached.
• Store credit does not expire.
• Return shipping is yours to cover unless the piece arrived defective or we sent the wrong item. Original shipping charges are not refunded.

Made-to-order pieces

• Pieces marked Made to Order, including any length or inseam, fit, crop or fabric selection, are made for you and are final sale.
• We make it right if a piece arrives defective or doesn’t match the selections on your order.
• Every size and fit lists its measurements. Choosing a size or fit that doesn’t suit you isn’t a defect, so reach out before you order and we’ll help you choose.

Reserved Collection

• A reservation holds your piece in an exclusive run. The expected ship window is shown when you reserve.
• You may cancel for a full refund until the reservation window closes. Once it closes, production begins and your reservation is final sale.
• If we can’t ship within the window shown, we’ll send you a new date, and you may cancel for a full refund.
• Numbered editions are final sale.

Shipping

• Shipping options, costs and estimated delivery are shown at checkout. Tracking is sent when your order ships.
• Made-to-order processing time is shown on the product page. If we can’t ship by then, we’ll tell you, and you may cancel for a full refund.
• If a package arrives damaged or doesn’t arrive, contact us within 7 days of the carrier’s delivery date and we’ll work the claim with you.

Defects and order errors

• If a Priaura piece arrives defective or isn’t what you ordered, send photos within 7 days of delivery. We’ll replace it, or refund it if a replacement isn’t available, and cover return shipping.

Custom pieces

• A deposit of at least 50% of your total reserves your piece on our production calendar. It covers design development, sourcing and your place on the calendar.
• Deposits are non-refundable and non-transferable once paid, except where these terms give a full refund: if we cancel, or if we miss a promised date and you choose to cancel.
• The remaining balance is paid before your piece is released.

Aura Sessions

• Sessions are paid when booked. The session fee covers design time and is non-refundable once the session takes place.
• You may reschedule once with at least 24 hours’ notice.

Priaura and Reserved Collection

• Priaura orders and Reserved Collection pieces are paid in full at checkout.

Memberships

• If your membership renews automatically, its price and renewal interval are shown before you join.
• Cancel anytime from your account or by email. Cancellation takes effect at the end of your current period, and fees already paid are non-refundable.

Taxes and processing

• Prices are in U.S. dollars. Applicable sales tax is added at checkout or on your invoice.
• Card payments are processed by our secure payment provider. We never see or store your full card number.

Refund timing

• Approved refunds go back to your original payment method within 7 business days. Your bank may take a few more days to post it.

Questions about a charge

• Contact us first, and we’ll work it out with you directly.
• If a charge covered by these terms is disputed with your bank, we share our records of your order, approvals and agreement to these terms with the card issuer.

What we collect

• Your name and contact details, shipping and billing addresses, measurements and fit notes, photos or inspiration you share, and your order history. Card details are handled by our payment provider.

How we use it

• To design, make, fit and deliver your pieces, and to keep you updated on your order.
• To share news, drops and Reserved Collections, only if you opt in.

Your fit record

• We keep your measurements and fit notes so future pieces fit from the start. Ask anytime to see, correct or delete them.

Who sees it

• Only the people who make, fit and deliver your piece, our payment provider and shipping carriers. We do not sell your information.

Photos of your piece

• We may photograph finished pieces for our portfolio and social pages. We won’t show your face or use your name without your permission.

Messages

• If you opt in to texts or email, you can opt out anytime: reply STOP to a text, or use the unsubscribe link in any email.

Who we are

• Priauratize, including Aura Tailored, Aura Services and Priaura, is a Koi Innovations venture. “We” and “us” mean Priauratize.

What these terms cover

• Every session, deposit, order and purchase, unless you and Priauratize sign a separate written agreement. Where the two differ, the signed agreement controls.

Your agreement

• You accept these terms when you check the agreement box at checkout, approve your design, or pay a deposit, session fee or invoice that links to these terms.

How claims are resolved

• We review every claim against your order record and approvals. Resolutions include repair, remake, credit, partial refund or full refund, decided by Priauratize based on verified circumstances, except where these terms or the law require a full refund.

Our responsibility

• Our responsibility for any piece or service is capped at the amount you paid for it.

Changes to these terms

• We may update these terms. The version in effect when you place your order or pay your deposit applies to that order.

Governing law

• These terms are governed by the laws of the State of Louisiana.

Contact

• info@priauratize.com